Privacy Policy

Privacy Policy

The Big Paws Little Paws Co

Effective Date: 13th July 2026 

At The Big Paws Little Paws Co, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, visit our website, or communicate with us.

By using our website, booking our services, or providing your information to us, you agree to the practices described within this policy.

1. Who We Are

The Big Paws Little Paws Co is a holistic canine grooming parlour providing professional grooming, pet transport, and related animal care services.

For the purpose of data protection legislation, The Big Paws Little Paws Co is the data controller responsible for your personal information.

2. Information We Collect

To provide safe and effective services for you and your pets, we may collect the following information:

Client Information:

• Your name
• Address
• Telephone number
• Email address
• Emergency contact details
• Payment information where required
• Communication records relating to appointments or services

Pet Information:

• Pet name, breed, age, and gender
• Veterinary details where provided
• Medical history and health information
• Behavioural information, including anxiety, handling requirements, or bite risk information
• Grooming history and preferences
• Photographs taken during appointments (where applicable)

We only collect information that is necessary to provide safe, appropriate, and personalised care for your pet.

3. How We Collect Your Information

We may collect information through:

• Our website booking system
• Appointment forms
• Telephone calls, emails, messages, or social media communications
• Information provided during consultations
• Previous appointment records

4. Booking System and Data Storage

We use Shake Your Tail booking software to manage appointments and securely store client and pet information.

Information stored within our booking system is used solely for the purposes of:

• Managing appointments
• Maintaining accurate pet records
• Providing safe grooming and care
• Communicating with you regarding your appointments and services

We do not sell, trade, or share your personal information for marketing purposes.

5. How We Use Your Information

Your information may be used to:

• Provide grooming and animal care services
• Contact you regarding appointments, changes, cancellations, or important updates
• Maintain accurate grooming and health records
• Ensure the safety and wellbeing of your pet and our team
• Process payments and maintain business records
• Meet legal and insurance requirements

6. Photographs and Social Media

We may take photographs of pets during or after appointments for record keeping, grooming progress, or promotional purposes.

Photographs will only be shared publicly where appropriate and in accordance with any permissions provided by you.

You may withdraw permission for promotional use of photographs at any time by contacting us.

7. Sharing Your Information

We will only share your information where necessary, including:

• When required by law
• With veterinary professionals where needed for your pet’s welfare and with your permission where appropriate
• With insurance providers or professional advisors where required
• With service providers who support our business operations (such as booking software providers)

We will never sell your personal information to third parties.

8. Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, alteration, or disclosure.

Access to client information is limited to those who require it to provide services safely and professionally.

9. Data Retention and Deletion

We retain client and pet records only for as long as necessary to provide services and maintain appropriate business records.

If you have not had an appointment with The Big Paws Little Paws Co for 6 months, your stored personal information and pet records will be automatically deleted from our systems where possible.

Some information may need to be retained for longer where required for legal, accounting, insurance, or regulatory purposes.

10. Your Rights

Under UK data protection laws, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information where appropriate
• Withdraw consent where processing is based on consent
• Request information about how your data is used

To exercise these rights, please contact us using the details provided below.

11. Cookies and Website Usage

Our website may use cookies or similar technologies to improve your browsing experience, understand website usage, and provide relevant functionality.

You can control or disable cookies through your browser settings. 

Please note that disabling cookies may affect some website features.

12. Children’s Information

Our services are intended for adults responsible for the care of pets. 

We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or business practices.

The latest version will always be available on our website.

14. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your information, please contact:

The Big Paws Little Paws Co
Email: thebigpawslittlepawsco@outlook.com
Telephone: 07599502283

Thank you for trusting us with the care of your pets.